Horizon Platforms· Build
Give customers a better way to work with you
Custom portals and tools that make you easier to buy from than anyone else.
When customers can get a quote, place an order or check progress themselves, they come back more often and phone you less. Horizon Platforms designs and builds the custom portals, apps and tools that make that possible — shaped around how your business already works.
What happens next
- Free 20-minute call
- Fixed-price proposal in 48 hours
- We get started
The problem
Off-the-shelf software never quite fits
Generic tools force your process into someone else's shape, so staff fill the gaps with spreadsheets, emails and phone calls. Customers feel that friction too — and the businesses that remove it tend to win the repeat work.
- Customers phone or email to ask "where's my order?"
- Quotes are built by hand in spreadsheets
- Trade customers re-order by email and someone re-types it
- Information is scattered across systems that don't talk to each other
What's included
What we build
Each platform is scoped with you, delivered in stages you can see and test, and handed over with full ownership.
- 01
Client portals
A secure place for customers to see documents, progress, invoices and messages without calling you.
- 02
Trade ordering systems
Let account customers browse, price and re-order online with their own terms, and send orders straight into your systems.
- 03
Quote calculators
Turn your pricing rules into an instant, accurate quote — on your website or for your sales team.
- 04
Customer dashboards
Show customers live data about their account, deliveries or service levels, branded as your own.
- 05
Integrations
We connect to the systems you already use, from accounting and CRM to job management and stock control.
- 06
Staged delivery
You see working software every couple of weeks, so there are no big reveals and no surprises.
Industry example · Regional logistics company
A portal that ends the "where's my delivery?" calls
Before
Customer service spent much of each day answering tracking calls and emailing proof-of-delivery notes. New quotes took a day to turn around.
After
An instant quote calculator on the website and a client portal with live delivery status, proof of delivery and invoices — all pulled from the existing transport system.
Illustrative scenario based on the kind of work we do.
The result
What a good platform changes
We agree how success will be measured before we start, then report against it.
- We measure fewer customer service calls
- We measure quote turnaround time
- We measure increase in repeat orders
Price
Priced to the job, fixed before we start
Every platform is different, so we quote after a short scoping conversation — always as a fixed price, never an open-ended day rate.
Horizon Platforms
Custom portals, apps and tools for your customers.
Tailored quote
- Free scoping call and written proposal
- Fixed price, agreed before work begins
- Staged delivery with working software every two weeks
- You own the code and the data
- Optional ongoing support through Horizon Care
Not sure what you need yet? A Horizon Review is the best place to start. Prices exclude VAT. Full price list on our pricing page.
FAQ
Horizon Platforms: your questions answered
What does a custom platform typically cost?
Smaller tools such as a quote calculator often start in the low thousands; full client portals with integrations are larger projects. You'll always get a fixed price before anything starts.
Who owns the software?
You do. You get the source code, the data and admin access to every account. If you ever want to take it elsewhere, you can.
Talk to us about Horizon Platforms
Book a free 20-minute call. We'll listen, give you an honest view of what would help most, and follow up with a fixed-price proposal within 48 hours.
What happens next
- Free 20-minute callTell us where the business is and where you want it to be. No pitch, no jargon.
- Fixed-price proposal in 48 hoursA clear scope, timeline and price in plain English. No surprises later.
- We get startedAgree the plan and we begin, with a short progress update every week.